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FAQ

DOUBTS?

Find the answer to your question.

If the answer to your question is not available, do not worry! You can contact our customer service team in Kalstein through email [email protected] and one of our agents will give you more information.

– Search for a product by keywords or product reference (search magnifying glass)
Click on the small magnifying glass that is right on the top menu. Then in the search bar, enter your keywords or product references. Click OK and the results list will be displayed.
 
– Look for a product by the “Products” tab
Click on the “Products” tab on the top menu of the page. Then, choose a tab in the product menu that appears on the right according to the category you are looking for. You can select a subcategory option to reduce the results or you can also directly select the product of your choice according to the models that will be displayed.
The delivery time of your KALSTEIN product will depend on the following:
  • If the team of interest is in stock or if on the contrary it should be manufactured.
  • The type of freight you have chosen, this may be; Aerial or maritime.

 

Equipment In Stock:
– Delivery time (AREE): 15-30 days.
– Delivery time (Maritime): 45-60 days.
 
Equipment that are not in stock:
– Delivery time (AREE): 30-60 days.
– Delivery time (Maritime): 60-90 days.

All Kalstein teams have a 1 year warranty against manufacturing defects. The guarantee does not cover the damage caused by poor installation or operation by the user, transport defects or uses different from those specified by the manufacturer. The guarantee excludes electrical or consumable parts. For more information visit our “Terms and Conditions” by clicking HERE.
 
In Kalstein we facilitate our customers inducements and technical support through new online methods. You can visit our Induction videos, technical assistance and guidance provided by a KALSTEIN team through our YouTube channel (Kalstein English).
You can make your purchase through:
  1. By email: [email protected]
  2. By telephone: +33 04 67 15 88 49
  3. ELECTRONIC TRADE: Through the official Kalstein website in your country.

There is not a minimum amount to place an order.

The payment method is pre-payment. You can make the payment of your order through:
  1. Bank transfer (our IBAN appears in all our business documents).
  2. Credit or debit card from the official Kalstein website.

– To  track  your order, you can: 

1. Contact the Kalstein France commercial administration department: 

2. If you placed your order  through  Kalstein’s official website   e-commerce  , you can  track  your  order  thanks to your order number  from  the DHL website. 

Of course, you can request a quote for a Kalstein equipment of your interest directly from our official website. Once you have identified the model of your preference, click HERE

Undoubtedly! Send us the following form completed https://www.kalstein.us/distributors/ plus the following information:
  1. Region
  2. Name of your company
  3. Why would you like to work on the Kalstein team?